Frequently Asked Questions

Frequently Supplied Answers

Below is a list of common pre-order sales questions. However, if you have any questions that are beyond the scope of this list, please contact our sales department, and they should have an answer for you right away.

Server Faq

• Can I run a gaming server?
• How do I place an order?
• How can I pay for the service?
• How fast is your network connection?
• Do I get root access on my server?
• Will Datarealm monitor my server?
• How much will it cost to Colocate my non-rackmount server?
• Can you install my favorite Linux/BSD Distribution?
• How is bandwidth handled?
• How is bandwidth measured?
• Is there an fee to upgrade my bandwidth?
• How much do additional IP addresses cost?
• Can my hardware be upgraded after I order?
• Does Rackmounted provide DNS service?
• Can I use Rackmounted as my secondary DNS?
• Can I run my own DNS?

Rackmounted Faq

• How big is your company?
• How many clients do you have?
• Do you host any big companies?

Support Faq

• If I need help in the middle of the night, will someone be able to help me?
• Can you manage my server for me?
• This is my first server and I'll need a lot of help, is that OK?

Can I run a gaming server?

Of course. We have no problems at all if you want to operate your server as a game server. In fact, it's not a bad idea, as our network was just selected by Valve Software (makers of Half-Life & Half-Life 2) for Steam, their online gaming network.

How do I place an order?

Choose and configure the server that you want from our 'Hosting Services' page and click the "Order Server" button. Alternatively, you can call us at 877-227-3783 during normal business hours. For a custom design, send an email with your server specifications to our sales department.

How can I pay for the service?

We accept Checks and Money Orders for orders based in the United States, PayPal (with subscriptions), as well as the following credit cards for all orders:

• Visa
• MasterCard
• American Express
• Discover

How fast is your network connection?

Very fast. We have multiple OC-192 (10 Gbps) lines coming into each of our data centers and over 2 Tbps of peering capacity.

Do I get root access on my server?

Yes. All of our services include full root access to your server.

Will Datarealm monitor my server?

We will monitor the services of your server for free 24 hours a day 7 days a week. If there are any problems you will automatically be notified via email or pager.

How much will it cost to Colocate my non-rackmount server?

To determine the cost of colocating a non-rackmount server, we need to know the server's specific dimensions. If you send us the dimensions of the server, our sales department will generate a custom quote for you.

Can you install my favorite Linux/BSD Distribution?

We can install any Open Source operating system that you'd like. Just let your account representative know during the ordering process, and we'll take it from there.

How is bandwidth handled?

Bandwidth is handled in blocks of 1 gigabyte. If you exceed your quota you will be charged $1 for each additional GB. If you know you will be going over, please contact us for pre-paid volume discounts.

How is bandwidth measured?

We sample the ethernet port on the switch every five minutes to determine how much data your machine is moving. We measure both incoming and outgoing traffic.

Is there any fee to upgrade my bandwidth?

There are no upgrade fees. You will be charged for bandwidth as you use it. Your site will never be turned off, or blocked, unless you request us to.

How much do additional IP addresses cost?

Additional IP addresses are sold in blocks of 8 addresses, and each block costs $15/month. IP addresses are assigned on an as needed basis.

Can my hardware be upgraded after I order?

Yes. For dedicated servers we will purchase and install the hardware for you. The cost will be the hourly cost for the labor and an increased monthly fee. For colocation, you provide the hardware, and the cost is only the labor for the installation.

Does Rackmounted provide DNS service?

Yes. If you would like, we can handle all of the DNS service for your domains. If you would like a specific reverse lookup, we can configure that as well.

Can I use Rackmounted as my secondary DNS?

Yes. If you would like to run the primary DNS, we will happily set up secondary DNS.

Can I run my own DNS?

Yes. If you want to configure your server to operate the DNS for your domains, that is no problem at all.

How big is your company?

Rackmounted is comprised of 9 hard working, whip smart, employees. We are not a huge corporation, and we like it that way. And perhaps most importantly, so do our customers.

How many clients do you have?

We host hundreds of dedicated servers for customers from all over the world.

Do you host any big companies?

While we don't openly flaunt our customer's identities, we are allowed to say that we host Capsugel's servers (Capsugel is a Fortune 500 Pharmaceutical company), as well as the servers for The New Yankee Workshop (A popular construction show). Though 90% of our business comes from making regular customers happy with the service. It's nice that big names trust us, but even more important that regular folks trust us too.

If I need help in the middle of the night, will someone be able to help me?

Yes. Just submit your request through http://support.rackmounted.com/ and someone will be in touch with you shortly. Regardless of what time it is.

Can you manage my server for me?

We don't typically provide managed hosting, but if you would like us to manage your server for you please contact us, and our sales staff will get you a quote.

This is my first server and I'll need a lot of help, is that OK?

It sure is. Your personal representative will be able to teach you the basics of taking care of your server, and guide you along the way. We've helped many people with their first server, and we'll be ready when you are.