The strength of our service is based on relationships with our customers. Period. This is why every customer has their own Account Representative they can contact directly with any questions they may have.
These representatives are capable of handling any request the customer has in a quick efficient manner. They are not low level support. Every account representative has at least 5 years experience in the hosting business, and is a capable server administrator. As part of their job requirement, each representative must run their own server, keeping it securely locked down and operating smoothly.
What it all comes down to is: When you host with Rackmounted you're getting some of the best support in the business.